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Understand Your Rights and Our Terms

Your use of richbd is governed by the terms set out here — covering account conditions, eligibility, and how we handle your data.

Account EligibilityData HandlingJurisdiction-Dependent AccessbKash, Nagad, Rocket ConditionsPolicy Contact
richbd Understand Your Rights and Our Terms
ACCOUNT SECURITY

How We Protect Your Account and Data

We take account security and data handling seriously, and these practices are built into how the platform runs day to day. Your account is protected by OTP verification on login and on withdrawal requests — each transaction requires a one-time code sent to your registered number before it clears. We use SSL encryption across all connections, including payment flows through bKash, Nagad, and Rocket. Data we collect is limited to what is needed to operate your account and process payments; we do not sell personal data to third parties. You can request a copy of your account data or ask for corrections by contacting support through the channels listed above.

OTP Verification

Every login and withdrawal triggers an OTP to your registered number. This step cannot be bypassed and applies to all payment methods including bKash and Nagad.

SSL Encryption

All data moving between your device and our platform is encrypted. This covers account pages, wallet screens, and payment flows on both mobile and desktop.

Data Access Rights

You can request a copy of the personal data we hold on your account. Contact support with your account details and we will process the request within the timeframe stated in our policy.

Retention and Closure

We retain account data for the period required under our terms. If you want your account closed, contact support directly — we will confirm the closure and data handling steps.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about our terms, need to request a data change, or want to raise a legal concern, our support team handles these directly. You can reach us through live chat on the platform, by email, or through the in-app help section on mobile. We aim to respond to legal and account queries within one business day, though complex requests may take longer. Players in Dhaka and across Bangladesh can access support in English through all three channels.

Live Chat Available directly inside the platform on both desktop and mobile. Start a chat from the help icon in the account menu for the quickest response to policy questions.
Email Support Send legal or account queries to our support address listed in the Contact section of the platform. Include your registered account details for faster handling.
In-App Help Open the help section from your account dashboard on Android or iOS. Policy documents and a direct message form are both accessible from that screen.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local law and the eligible regions we serve. We do not confirm legality in your specific location — check your local regulations before opening an account.

Contact our support team via live chat or email with your registered account details. We will process the data request and respond within the timeframe set out in our policy.

Yes. Raise a correction or removal request through support. We will review it against our retention obligations and confirm what action can be taken on your account.

Transaction records are stored in your richbd wallet history and on your bKash or Nagad statement. Both sources are valid references if you need to raise a payment dispute.

Contact support through live chat, email, or the in-app help section. Our team will confirm the closure process and explain how your account data is handled after closure.

Reach our support team first — most policy questions are resolved there. If the matter is unresolved, the escalation path is set out in the full terms document available on request.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.