Reference

Move Money with bKash on richbd

Link your bKash wallet once, and every deposit lands in your richbd account within moments — no bank queue, no extra app. Availability depends on your local law and eligible regions in Bangladesh.

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richbd Move Money with bKash on richbd
richbd Walk Through Every bKash Step

Walk Through Every bKash Step

Adding funds starts in the richbd cashier — select bKash, copy the merchant number shown on screen, open your bKash app, tap Send Money, paste the number, enter your amount, then confirm with your bKash PIN. The reference code from the cashier goes in the payment note field. Once the transaction clears on bKash's end, your richbd wallet updates automatically. For withdrawals,

the same bKash number you deposited from is used to receive funds, and our team runs a short account-match check before releasing the transfer. Players in Dhaka and elsewhere across Bangladesh follow the same flow on both Android and iOS.

ACCOUNT HELP PATHS

Get Help with Your bKash Account

Live Chat Reach our support team directly from the richbd lobby. Describe your bKash transaction reference and they can trace the deposit or withdrawal status on their end.
Email Support Send your bKash transaction ID and registered account email to our support address. Responses cover deposit holds, PIN errors and wallet-mismatch queries.
FAQ Section Our account FAQ covers the most common bKash issues — wrong reference codes, pending deposits and how to update your linked bKash number after a SIM change.
ACCOUNT INTEGRITY

How We Keep Your bKash Transactions Secure

Wallet Verification We match your bKash number against your registered account before any withdrawal is processed, so funds only move to the wallet you originally deposited from.
PIN-Protected Flow Every bKash transaction requires your personal bKash PIN at the point of sending. richbd never asks for your PIN — it stays between you and bKash only.
Reference Matching Each cashier session generates a unique reference code. Our system cross-checks that code against the incoming bKash payment to prevent misrouted deposits.
Account-Level Audit Deposit and withdrawal records are logged against your richbd account ID, giving you a clear history you can review any time from the wallet section.

bKash Terms Every Account Holder Should Know

01
What is a bKash merchant number?

A merchant number is a bKash-registered business account number. richbd displays one in the cashier so you can send your deposit directly to the correct destination.

02
What does 'Send Money' mean in bKash?

Send Money is the bKash app feature used to transfer funds from your personal wallet to another number. It is the correct option for richbd deposits, not 'Payment'.

03
What is a transaction reference code?

A short alphanumeric code generated by richbd's cashier for each session. Entering it in the bKash payment note links your transfer to your specific account deposit.

04
What is wallet verification (KYC)?

KYC — Know Your Customer — is the identity check bKash runs when you register your SIM. A fully verified bKash wallet has higher transaction limits and is required for withdrawals.

05
What does 'pending' mean on a bKash deposit?

Pending means bKash has received the transfer but richbd's system has not yet confirmed the reference match. It usually resolves quickly; contact support if it stays pending.

06
What is a bKash PIN?

Your four or five digit personal code that authorises every bKash transaction. Keep it private — richbd staff will never ask you to share it during any support interaction.

Answers to What You Actually Ask About bKash

Go to the wallet section after logging in, select bKash, enter your bKash mobile number and save. That number becomes your default for both deposits and withdrawals.

The most common reason is a missing or wrong reference code in the payment note. Check your bKash transaction history, copy the exact reference from the cashier, and contact live chat with both details.

No. richbd requires the bKash number to match the name on your registered account. Deposits from a third-party number are held pending verification and may be returned.

After our account-match check clears, the transfer is sent to your bKash number. Timing depends on bKash processing at their end; check your bKash app for the incoming notification.

Contact support immediately with your bKash transaction ID and the amount sent. Do not send a second payment until the first is resolved, as duplicate transfers complicate the matching process.

Yes, but it requires an account verification step. Submit a request through live chat or email support with your registered details, and the team will update the number after confirming your identity.
Reference

bKash User Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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